How we protect your information.

Your privacy matters. This page explains, in plain language, what information we collect on this landing page, how we use it, and the laws that protect you.

What this page collects

This landing page does not ask for any health information. The only thing this page collects directly is anonymous traffic data (page views, device type, referrer) through Google Analytics, used to understand which ads bring people to us.

If you choose to book a free 15-minute consultation, you are taken to our booking system, Jane App. Any contact details you enter are submitted to Jane App, not stored on this page.

What Lotus Counselling collects

When you book, we collect only what we need to schedule and provide care: your name, contact information, and basic appointment details. If you become a client, your clinical record is kept confidential and stored securely.

How your information is protected

• Ontario PHIPA (Personal Health Information Protection Act, 2004) governs how Lotus, as a health information custodian, collects, uses, discloses, and safeguards your personal health information.
• Canadian PIPEDA (Personal Information Protection and Electronic Documents Act) governs general personal information collected through this website.
• CRPO and OCSWSSW standards of practice require our therapists to keep your clinical information confidential. Disclosures are only made with your written consent or where required by law (for example, a risk of serious harm or a court order).
• CASL (Canada's Anti-Spam Legislation) governs commercial email. We will not send you marketing emails without your consent.

Cookies and analytics

We use Google Analytics to measure how this page performs. The data is aggregated and does not identify you personally. You can disable cookies in your browser at any time without affecting your ability to book or receive care.

Your rights

You have the right to access the personal information we hold about you, request corrections, withdraw consent, or ask us a question about how your information is handled. Contact our Privacy Officer at info@lotuscounsellingservices.ca or (289) 895-8906.

If you have a concern we cannot resolve, you may contact the Information and Privacy Commissioner of Ontario at ipc.on.ca.

Updates to this policy

We may update this policy from time to time. The date below reflects the most recent revision.

Last updated: May 2026.